Privacy Policy

At Datawired Solutions, we are deeply committed to protecting your privacy and maintaining the highest standards of data security. We understand that your trust is fundamental to our relationship, and we take our responsibility to safeguard your personal information seriously. This Privacy Policy outlines how we collect, use, process, and protect your data when you interact with our website, services, and digital solutions. By using Datawired Solutions' services or website, you acknowledge that you have read and understood this policy and consent to our data practices as described herein.

1. Introduction

This Privacy Policy describes how Datawired Solutions ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you:

Visit our website (www.datawiredsolutions.com)
Use our services (digital marketing, web development, database administration, cloud services, AI solutions, IT services)
Contact us for inquiries or support
Subscribe to our newsletters or marketing communications
Engage with us through social media or other platforms

This policy applies to all personal information collected by Datawired Solutions, whether collected online, offline, or through third-party services integrated with our platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, company name, job title, and mailing address
Account Information: Username, password, and account preferences when you create an account or use our services
Payment Information: Billing address, payment card information, and transaction history (processed through secure third-party payment processors)
Service-Related Information: Project requirements, business objectives, technical specifications, and content you provide for website development or marketing campaigns
Communication Records: Correspondence, inquiries, support tickets, and feedback you provide through email, contact forms, or other communication channels

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information:

Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
Usage Data: Pages visited, time spent on pages, clickstream data, search queries, and navigation patterns
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content
Log Files: Server logs containing IP addresses, access times, referring URLs, and error information

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social Media Platforms: When you interact with us through social media, we may receive profile information and content
Service Providers: Third-party analytics services, advertising platforms (such as Google Ads), and cloud service providers may share usage data
Business Partners: Referral partners or business associates may provide contact information with your consent
Public Sources: We may collect publicly available information from business directories or professional networks

2.4 Information Collected Through Our Services

When you engage our services, we may collect additional information specific to the service:

Digital Marketing Services: Campaign performance data, keyword research, ad performance metrics, and analytics data from platforms like Google Ads, Facebook Ads, etc.
Web Development: Website content, user data, and technical specifications
Database Services: Database schemas, query logs, and performance metrics (anonymized where possible)
Cloud Services: Infrastructure configurations, usage metrics, and performance data
AI Solutions: Training data, usage patterns, and performance metrics (anonymized and aggregated)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Providing, operating, and maintaining our services (PPC, SEO, web development, DBA, cloud, AWS, AI, IT services)
Processing transactions, managing accounts, and delivering service deliverables
Communicating with you about your account, services, and support requests
Customizing and personalizing your experience with our services

3.2 Business Operations

Improving our services, website functionality, and user experience
Conducting research, analytics, and performance monitoring
Developing new services and features
Managing our business operations and internal processes

3.3 Marketing and Communications

Sending newsletters, marketing communications, and promotional materials (with your consent or as permitted by law)
Providing information about new services, features, or updates
Conducting surveys, contests, or promotional campaigns
Personalizing marketing content based on your interests and preferences

3.4 Legal and Security

Complying with legal obligations and regulatory requirements
Protecting our rights, property, and safety, as well as that of our clients and third parties
Detecting, preventing, and addressing fraud, security threats, or technical issues
Enforcing our Terms and Conditions and other agreements

3.5 Aggregated and Anonymized Data

We may use aggregated, anonymized, or de-identified data for analytics, research, and improving our services. This data cannot be used to identify you personally.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business and delivering services, including:

Cloud Infrastructure Providers: AWS, Azure, Google Cloud Platform for hosting and data storage
Payment Processors: Secure payment processing services
Analytics Providers: Google Analytics, marketing analytics platforms
Marketing Platforms: Email marketing services, CRM systems, advertising platforms
IT Service Providers: Security services, backup solutions, technical support

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

Comply with legal processes or respond to government requests
Protect our rights, property, or safety
Prevent or investigate fraud or security issues
Enforce our Terms and Conditions

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Deliver personalized content and advertisements
Improve website functionality and user experience

5.1 Types of Cookies We Use

Essential Cookies: Required for website functionality and cannot be disabled
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
Functional Cookies: Remember your preferences and enhance your experience

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. For more information about managing cookies, visit www.allaboutcookies.org.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Encryption: Data encryption in transit (SSL/TLS) and at rest
Access Controls: Strict access controls and authentication mechanisms
Security Monitoring: Continuous monitoring for security threats and vulnerabilities
Regular Audits: Periodic security assessments and compliance audits
Employee Training: Regular security training for employees handling personal data
Secure Infrastructure: Hosting on secure, compliant cloud infrastructure

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill contractual obligations
Comply with legal, regulatory, or accounting requirements
Resolve disputes and enforce agreements
Maintain business records for legitimate purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format
Know what personal information we hold about you

8.2 Correction and Updates

Request correction of inaccurate or incomplete information
Update your account information through your account settings

8.3 Deletion

Request deletion of your personal information (subject to legal and contractual obligations)
Close your account and delete associated data

8.4 Opt-Out Rights

Opt out of marketing communications (unsubscribe links in emails)
Opt out of certain data collection through cookie settings
Opt out of sale of personal information (we do not sell personal information)

8.5 Objection and Restriction

Object to processing of your personal information for certain purposes
Request restriction of processing in certain circumstances

8.6 Exercising Your Rights

To exercise your privacy rights, please contact us at:

Email: privacy@datawiredsolutions.com
Phone: Available upon request
Address: Datawired Solutions, San Francisco, California

We will respond to your request within the timeframes required by applicable privacy laws (typically 30-45 days).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses
Adequacy decisions
Other legally recognized transfer mechanisms

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access, rectification, erasure, and portability
Right to object to processing and restrict processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: consent, contract performance, legal obligations, legitimate interests, and vital interests.

13. Third-Party Links and Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

Notify you via email or prominent notice on our website
Update the "Last Updated" date at the bottom of this policy
Provide advance notice when required by law

Your continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Datawired Solutions

Email: privacy@datawiredsolutions.com
General Inquiries: info@datawiredsolutions.com
Website: www.datawiredsolutions.com
Address: San Francisco, California (with offices in Sacramento, CA and Cleveland, OH)
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM PST

We are committed to addressing your privacy concerns promptly and transparently.

16. Acknowledgment

By using Datawired Solutions' website or services, you acknowledge that you have read this Privacy Policy, understand it, and agree to our data practices as described. If you do not agree with this policy, please do not use our services.

Last Updated: January 14, 2025

Effective Date: January 14, 2025